Privacy Policy

• When you write to us through our contact form, by email or by WhatsApp: your name, email address, phone number, the tour you are interested in and the content of your message.
• When you book: the details we need to organize your trip, such as your full name, passport number, nationality and date of birth and, if you tell us, dietary needs or medical information.
• When you use our complaints book: the details the law requires for a claim, such as your name, ID document, address, email address, phone number and the details of your claim.

We use your data to answer your questions, prepare your quote, book permits, entrance tickets, trains and hotels, run your tour, answer claims and meet our tax and legal obligations. We do not use it for advertising.

We share only the data each one needs with the authorities that issue Inca Trail permits and Machu Picchu tickets, and with the transport, hotel, activity and payment providers that are part of your trip. We do not sell your data.

We keep your data while it is needed for your booking and for the period required by Peruvian law, for example for tax records and for the claims registered in our complaints book.

Under Peru’s Personal Data Protection Law (Law No. 29733) you can ask to access, correct or delete your data, or object to its use, by writing to info@southernperuexplorers.com. If you are not satisfied with our answer, you can contact Peru’s National Authority for Personal Data Protection.

This website does not use advertising cookies. Our contact form sends your message to us by email and does not store it on the website. Claims sent through the complaints book are stored, because the law requires us to keep them.

Analytics and cookies

We use Google Analytics 4, a service of Google LLC, to understand how visitors use the website: pages viewed, the type of device and browser, the approximate country or city, and actions such as clicking a WhatsApp, phone or email link, sending a form or choosing a date in the availability calendar. Google Analytics sets its own cookies (named _ga) and processes this information on our behalf; it does not receive what you write in our forms. You can block these cookies in your browser settings or with the Google Analytics opt-out browser add-on.

We also set our own session cookie (spe_seg) that records only where your visit came from (for example a search engine, social network or direct visit) and the first page you opened. When you click a contact link or send a form, we count that contact together with the page, that origin and the type of device. These counts contain no name, email address, phone number or IP address, and the cookie is deleted when you close your browser.

If you play a video on this website, it is loaded from YouTube, which has its own privacy policy.

Southern Perú-Explorers E.I.R.L., Calle Garcilaso 265, Office 05, Cusco, Peru. Email: info@southernperuexplorers.com. Phone and WhatsApp: +51 984 496 050.