Terms and Conditions

You can book by email or WhatsApp. To book a tour, send us the full name, passport number, nationality and date of birth of each traveler, together with a contact email and phone number, and pay the amount indicated in your quote. Your booking is confirmed when we receive the payment and send you a written confirmation.

Please check that every name and passport number is correct: permits, entrance tickets and train tickets are issued with these details and cannot be corrected later. If you renew your passport after booking, tell us at once. How we use your personal data is explained in our Privacy Policy.

Prices are per person in US dollars unless stated otherwise. Each tour page lists what is included and what is not; anything not listed as included, such as travel insurance, tips and personal expenses, is not included. Optional extras, such as a single tent or sleeping bag rental, are listed on the tour page or in your quote. Some tours, such as the Ausangate trek and the 5-day Manu tour, need a minimum of 2 travelers.

Inca Trail permits and Machu Picchu entrance tickets are sold in limited numbers by the Peruvian authorities and are issued in each traveler’s name and passport number. We buy them once your booking is confirmed, so we cannot guarantee availability until they have been issued. Once issued, they cannot be refunded, transferred to another person or moved to another date.

The rules of the Inca Trail and Machu Picchu, such as entry times, routes and visit limits, are set by the authorities and may change. Read how Machu Picchu tickets work.

To cancel, write to us by email or WhatsApp. The date we receive your message is the cancellation date.

• More than 30 days before departure: we refund 90% of the amount paid.
• Between 15 and 30 days before departure: we refund 50%.
• Less than 15 days before departure: no refund.

In all cases, Inca Trail permits and Machu Picchu tickets that have already been issued are not refundable. Unused services, such as a meal, a night or an activity you decide to skip during the tour, are not refunded.

We will try to accommodate requests to change dates or services, subject to availability. Any extra cost charged by trains, hotels or other providers for the change is paid by the traveler. Inca Trail permits and Machu Picchu tickets cannot be moved to another date.

We may change an itinerary for safety reasons or because of events beyond our control, such as weather, landslides, strikes or closures ordered by the authorities. In that case we will offer the closest available alternative. We are not responsible for extra costs caused by these events, such as additional nights or new tickets.

Many of our tours reach high altitude. Travelers must be in suitable physical condition for the tour they book and must tell us about any medical condition, allergy or dietary need when booking. We strongly recommend travel insurance that covers medical care, evacuation and trip cancellation; it is not included in our prices.

For safety reasons, your guide may decide that a traveler cannot continue a trek or activity, for example because of altitude sickness or an injury. Our guides carry oxygen and a first-aid kit on all treks and high-altitude tours.

Travelers must follow the instructions of their guide and the rules of the protected areas and archaeological sites they visit, carry their passport, and arrive on time at the meeting points. Missed services because of a late arrival or a lost document are not refunded.

Trains, flights, hotels, some transport and activities such as rafting and ziplining are provided by other companies, whose own conditions also apply. We choose these providers carefully, but we are not responsible for their delays, changes or cancellations.

We sometimes take photos and videos during our tours and may use them on our website and social media. If you prefer not to appear, tell your guide or write to us.

If something goes wrong during your tour, tell your guide straight away so that we can try to solve it on the spot. You can also write to us at any time, or register a claim in our Complaints Book, and we will reply in writing within 15 business days. These terms are governed by the laws of Peru.

Southern Perú-Explorers E.I.R.L., Calle Garcilaso 265, Office 05, Cusco, Peru. Email: info@southernperuexplorers.com. Phone and WhatsApp: +51 984 496 050.